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Frequently Asked Questions
We are happy to answer all of your questions regarding our clothing brand, so you can better determine what suits you. We welcome your questions and suggestions at info@tymesq2.info
Does Tyme SQ2 offer a warranty on its products?
Unfortunately, we do not provide warranty service for our products. However, we do offer a 30-day return policy for clothing and apparel items.
What is the Tyme SQ2 return policy?
We have a 30-day return policy on all clothing and apparel purchases. Returns are accepted within 30 days of the purchase date with proof of purchase if you are not satisfied with your purchase.
Does Tyme SQ2 offer repair service for damaged items?
We do not provide repair services for our products. If you receive a damaged item, you may receive a replacement within 30 days as long as you provide proof of damage.
Is there a repair center for Tyme SQ2 products?
No, we do not have a repair center. We accept refunds or exchanges within our 30-day return policy.
If I exchange my item, will I receive a new tracking number?
Yes, if you exchange your item, the shipping carrier will provide you with a new tracking number.
How can I track my order?
You can track your order using the tracking number provided by your shipping carrier. We use carriers such as UPS, USPS, FedEx, and DHL to deliver our products.
What happens if my package is damaged, lost, or stolen during shipping?
Tyme SQ2 is not responsible for damaged, lost, or stolen packages. In these cases, you must contact the carrier directly at 1-800-742-5877 and provide tracking information. The carrier can be contacted if the package is damaged.
Can I change the shipping address after my order has shipped?
The shipping address cannot be changed after the item has been shipped. To change your address, you must contact the shipping carrier (FedEx, UPS, USPS) directly.
Does Tyme SQ2 offer free trials or samples of its products?
We do not offer free trials or samples of our products.
Is Tyme SQ2 product one size fits all?
No, the concept of "one size fits all" is a misconception. We provide clear sizing information for our products to help you make an informed purchase. Please refer to the size information before making your selection.
How can customers utilize their gift cards, store credits, or coupon codes (if available)
Customers can apply their gift cards, store credits, or coupon codes during the checkout process, ensuring they do so before any expiration dates have passed.
Please speak with our support team if you have additional questions or concerns not covered in this FAQ. Thank you for choosing Tyme SQ2.